Refund Policy

Welcome to Xandra Healthcare! Our refund policy is designed to give you options like exchange, replacement, or a refund, depending on specific conditions. Please note that different product categories may have varying refund policies. The details on the product page take precedence over the general policy, so check there for specifics. Remember to refer to each item's return/replacement policy on the product page for any exceptions.

 

For Xandra Healthcare's refund policy, you have a 48-hour Return Window from the time your order is delivered to exercise the option of replacement and/or refund (for all Eligible Orders). Unfortunately, if more than 48 hours have passed since your order was delivered, we won't be able to offer a refund or replacement. If you have any questions, feel free to reach out – we're here to help!

 

Shelf life of the Products

 

All products sold on Xandra Healthcare come with a minimum shelf life of 8 months.

 

Returns/Replacements

 

At Xandra Healthcare, we do our best to make sure your order arrives in great condition, but sometimes items can get damaged during delivery. If this website, you can ask for a refund or replacement through the Xandra Healthcare website by following the steps in the FAQs.

 

Remember, you need to make this request during the Return Window, and you'll have to show proof of the damage through the website. Once you request a return or replacement, our customer service team will check the details and either send you a new item or refund your money.

 

Please keep in mind that for some partially damaged items, we might not be able to give a full refund. Instead, we'll send you a replacement at no extra cost. The time it takes for the replacement to reach you depends on where you live.

 

Certain items can't be returned, and these will be marked as non-returnable on the Xandra Healthcare website. Make sure to check these details before placing your order.

 

We, at Xandra Healthcare, reserve the right to choose between giving you a replacement or a refund for all eligible orders. If you have any questions, feel free to ask!

 

Refunds

 

At Xandra Healthcare, if you change your mind about an order, you can cancel it for free until midnight on the day you place it. We'll automatically refund your payment method. But if you haven't canceled by the same day, a full refund isn't guaranteed as your order might have shipped. You can still request a cancellation, but it depends on the situation, and we might not provide a full refund.

 

Now, if your order hasn't been delivered on time, and there's no info about delays, use the Xandra Healthcare website to ask for a refund or replacement. Our customer service will check the details and suggest options.

 

If your delivered products are defective or damaged, let us know through the website with proof of damage. Our customer service will review and decide on a replacement or refund. Sometimes, we might need you to send back the goods for inspection. After we get your return and check it, we'll email you about the refund websiteroval. If websiteroved, the refund will be processed and the website lied to your credit card within a specific timeframe. If you have questions, feel free to reach out!

Late or missing refunds

 

If you don't see your refund within 7 working days, here's what you can do: check your bank account first. If you paid with a credit card, get in touch with your credit card company – sometimes it takes a bit for the refund to show up. Then, contact your bank. Refunds might need some processing time before they websiteear.

 

If you've done all that and still no refund, email us at [  ]. We're here to help!

 

Shipping

If we need you to send something back, we'll email you the address and all the info for shipping. Just know, you're in charge of paying the shipping costs for returning the item, and these costs won't be refunded. If you get a refund, we'll deduct the return shipping cost from it.

 

When sending back an item, it's a good idea to use a trackable shipping service or get shipping insurance, just to be safe. We can't guarantee we'll get your returned item if you don't.

 

For any questions or if you need help, feel free to reach out to Xandra Healthcare!